Refund policy

We’re sorry that you’re thinking about returning your product but unfortunately due to the nature of skincare and hygiene products, all sales are final. For safety and sanitary reasons, we do not accept returns or exchanges on opened or used products. 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:

📧 shanashleybeauty@gmail.com

Include:

• Your order number

• Clear photos of the damaged or incorrect product

• Photos of the packaging

We will review your request and, if approved, provide a replacement or store credit.